Panel Session - How to Improve your Customer Experience
In a time when customer satisfaction is very much the prime driver of growth in the industry, how can restaurants entice the next-generation diner who is demanding an increasingly personalised and immersive customer experience - catch our experts to find out!
About Rick Kirkham
Rick has been working in the CEX space for over 15 years and has developed a unique methodology ‘Engage to Influence’ used by companies all over the world: TescoBank, M&S, MBNA, Spire Healthcare, Legal & General, Virgin Trains, to name but a few. This can be applied to any form of interaction from face to face, live chat, social media, telephony right through to websites.
Rick’s focus is always on making sure you maximise every contact through every touch point; this is achieved through a mixture of technology and design. Before you can influence customer behaviour within a journey you
must engage them first.
Rick and the team will be on stand F214 to explain the psychology behind this approach and give you some ideas on how to apply it to your own business and help you start to create ‘win win’ journeys that deliver a great experience.