Panel Session - How to Improve your Customer Experience
In a time when customer satisfaction is very much the prime driver of growth in the industry, how can restaurants entice the next-generation diner who is demanding an increasingly personalised and immersive customer experience - catch our experts to find out!
About Victoria Williams
Victoria learnt British Sign Language (BSL) aged 13 when her cousin Max was diagnosed as profoundly deaf. She quickly became involved in the deaf Community and has worked in the Industry ever since, later training as a BSL
After gaining experience from many years working ‘on the ground’ she has a thorough understanding of the everyday challenges deaf people face when accessing products and services.
She wanted to see change. So, in 2006 terptree was established: with a mission to change the world for deaf people.
Victoria can quickly determine and understand the activities necessary to create a world-class deaf customer experience within a business.
Using unique insights, she finds creative and cost-effective solutions that are proven to have a huge impact.
Her drive and commitment are contagious. No-one is left in any doubt that she cares deeply about the work she does; and the community that work supports.