Panel Session - How to Improve your Customer Experience
In a time when customer satisfaction is very much the prime driver of growth in the industry, how can restaurants entice the next-generation diner who is demanding an increasingly personalised and immersive customer experience - catch our experts to find out!
About Kerry Winter
Kerry is a technology professional with over 20 years of Director level experience within the sector. Having been a business owner for 16 years, and holding Directorships at two subsequent businesses, Kerry is well versed in the importance of great customer service and the ability to rectify mistakes. Kerry''s current role places a strong emphasis on customer experience and he has developed the HowDidWeDo? Feedback System in light of this. Driven by a desire to ensure the service his clients receive is the best it can be, Kerry strongly believes that customer feedback is the fastest route to improvement.
You can catch Kerry on Stand I214 to learn more about customer feedback and HowDidWeDo?